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Symantec Cloud Email Security Service Level Agreement

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Our Key Service Level Agreement ( SLA ) Parameters

Parameters SLA
Antivirus Effectiveness 100% protection against known and unknown email viruses
Antivirus Accuracy no more than 0.0001% false positives
Antispam Effectiveness 99% spam capture (95% for email with Asian characters)
Antispam Accuracy no more than 0.0003% false positives
Email Delivery 100% email delivery
Latency average email scanning time within 60 seconds
Availability & Uptime Guarantee 100% service up-time

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