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Service Level Agreement of Logix Cloud Email Security

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Our Key Service Level Agreement ( SLA ) Parameters

Parameters SLA
Uptime Guarantee Logix guarantees uptime of 99.9 % calculated on quarterly (90 day) basis
Spam Catch Rate Above 99.4 % Spam catch rate
Virus Detention: 100 % known virus detection & Detention
Mail Queuing Period: Up to 72 Hrs of Mail queuing in case of recipient server outage
Bi – Directional Mail Scanning: Logix Scans both Inbound (To customer server) and Outbound (To the internet) mail traffic

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