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Service Level Agreement of Symantec EV Cloud

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Our Key Service Level Agreement ( SLA ) Parameters

Server Availability Percentage Credit of Monthly Charge
< 99.99% but ≥ 99.90% 5% of Monthly Charge
< 99.90% but ≥ 98.00% 10% of Monthly Charge
< 98.00% but ≥ 95.00% 15% of Monthly Charge
< 95.00% but ≥ 89.90% 25% of Monthly Charge
< 89.90% 2.5% of Monthly Charge for every 1% of lost availability up to a maximum of 100% of the Monthly Charge

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